Privacy Policy

At Pawsome Care Koramangala, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard the information you provide when using our online platform and services.

Information We Collect

We collect personal information that you voluntarily provide when using our services, including but not limited to:

• Your name, contact details, and address
• Information about your pets relevant to the services requested
• Payment and billing information
• Communications and correspondence with our team

Additionally, we may collect certain technical data such as your IP address and browsing behavior through cookies and similar technologies when you interact with our site.

How We Use Your Information

Your data is used to:

• Provide and manage pet grooming, boarding, walking, training, and related services
• Facilitate veterinary consultation referrals and physiotherapy recommendations
• Process payments and maintain billing records
• Communicate important updates, appointment confirmations, and customer support
• Improve our services and website experience

Legal Basis for Processing

We process your personal information based on your consent, the necessity to fulfil service agreements, legitimate interests in operating and improving our business, and compliance with legal obligations as required under applicable data protection laws, including the GDPR.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only as necessary to provide services, including:

• Partner veterinary clinics for consultation services
• Payment processors for transactions
• Service providers assisting with IT and customer support

All third parties are required to comply with data protection standards to safeguard your information.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our staff is trained to handle your information with confidentiality and care.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal requirements, or resolve disputes.

Your Rights

As a data subject under applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate or incomplete data
• Object to or restrict the processing of your data under certain conditions
• Withdraw consent where processing is based on it
• Request data portability where applicable
• Lodge a complaint with a data protection authority if you believe your rights are violated

To exercise any of these rights, please contact us through the physical address provided below.

Cookies and Tracking

Our online platform uses cookies to enhance user experience and analyze site usage. You can manage or disable cookies through your browser settings, but some features of the site may require cookies to function properly.

Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children without parental consent.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates.

Contact Us

If you have any questions or concerns regarding your privacy or this policy, please contact us at: